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Welcome to The Tic Shop!

Customer service available on (+44) 20 3769 7714

Shipment, Claims & Returns Terms

Forwarding – Delivery – Delivery Charges

THE TIC SHOP gives the available shipment options to client depending of shipment address. The risks associated with delivery are the responsibility of the client. For any order less than 150 € (£100 for UK), the invoice will be billed for an administration fee of de 10 € (£7 for UK). The client can request an EXPRESS delivery (an order forwarded before 12 pm will be delivered in 24/48 hours). Chemical products are an exception to the EXPRESS delivery option. These options apply to the UE Country Members only. Our specialist 2-man transporter will contact you within 48 hours of The Tic Shop dispatching your order to them to arrange a suitable time and date (between Monday and Friday). Delivery usually takes 3-5 working days following the confirmation of your order. Delivery may take longer for areas that are not easily accessible. The Client must, as of reception, inspect the parcels within the legal timeframe. Please note, conditions such as "acceptance conditional upon verification" or "acceptance conditional upon opening of wrapping" have no legal value with insurers or with transporters. It is the Client's responsibility to provide proof of missing or broken articles. THE TIC SHOP will strive to respect the stated delivery times, but cannot be held liable for interest and damages because of late delivery and cannot accept the cancellation of an order on that basis. An order made for articles not in stock may be the object of a longer period of delay or a cancellation. 

Claims

If the products received do not conform to the invoice, the Client must advise THE TIC SHOP immediately, or at the latest three days beginning with the date the order was received. A copy of the invoice must be attached to the Client's claim. Any claim based on the quality of a product must be accompanied by a specimen of said product containing the flaw as well as a sample still in its original packaging with the appropriate reference numbers for identification. No claims will be processed that do not adhere to the above conditions. 

Returns

The purchaser has 7 (seven) working days after the day the goods are received, to inform us about their decision to cancel, by e-mail or fax. All virtual products (licenses, software...) can't be return and the purchaser won't be refunded, due to Manufacturers restrictions. The goods must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. Phones, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must be returned to the After-Sales Services returns centre in THE TIC SHOP: Calle Pico Alcazaba, Urbanización Benatalaya Bloque 10, 29688 Marbella, Spain. Products must also be accompanied by a returns coupon and be sent by registered delivery (e.g. transporter), regardless of whether they are the subject of a refund or a return to the After-Sales Service. If a product is returned without prior written authorization from THE TIC SHOP, it will be automatically sent back to the Client at their expense. The purchaser will be reimbursed as soon as possible by bank transfer, within a maximum period of 7 (seven) days after the reception of the goods, with the total amount paid less the shipping costs and payment gateway fees, if that will be the case.

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